Refund policy

Last updated: September 28, 2026

The KeepUp Promise

You have 60 days from delivery. If the straps and the guide don't help, email support@keepupstrap.com with your order number and we'll refund what you paid in full. You keep the straps, and you don't need to send anything back or show us anything.

One Promise refund per order.

Damaged, faulty or wrong item

If a strap arrives damaged, breaks with normal use, or isn't what you ordered, email us within 30 days of delivery. Send your order number and a photo. We'll send a new one or refund you in full, your choice. You don't need to send it back.

Changed your mind

You can return unused straps in their original packaging within 30 days of delivery. Email us first and we'll send you the return address. Parcels sent without asking first may not reach us. You pay the return postage. We refund the product price as soon as the return arrives.

Order never arrived

If your order hasn't arrived 30 days after it shipped, email us. We'll send a new one or refund you in full.

Cancel an order

Email us within 12 hours of ordering. If it hasn't shipped yet, we'll cancel it and refund you in full.

How refunds work

Refunds go back to the card or payment method you used. Once we approve a refund, it usually shows up in 5 to 10 business days, depending on your bank.

Your legal rights

This policy is on top of your legal rights, not instead of them. If the law where you live gives you more, you get that too. If you live in the EU or UK, you can also cancel within 14 days of delivery for any reason.

Questions

Email support@keepupstrap.com. We reply within 1 to 2 business days.